Before you finish this form you can either print the form out OR tally up the
number of YES and the number of NO answers so you can work out your score.

RIGHTS AND RESPONSIBILITIES

Staff are aware of the rights of people with disability as per the Disability Discrimination Act (1992) and The Disability Inclusion Act (2014) *
Staff are aware of the rights of customers with guide and service dogs and assistance animals *

SERVICE/SOCIAL ACCESS AND INCLUSION

Staff have received disability awareness training *
Staff are aware about inclusive communication with people with disability *
Staff know the location of the nearest accessible car space *
Staff know the location of the nearest accessible toilet *
Sound-absorbing materials are used where possible *
Lighting is indirect and does not create glare or shadows *
Background noise (ie music) is kept to a minimum *
Business provides opportunities for feedback provision *

PREMISES (PHYSICAL ACCESSIBILITY)

Entrance to your business is accessible and clear of obstacles *
Steps are smooth, non-slip and well-lit with handrails and guardrails where possible *
Furniture and fittings do not prevent access *
Floors and surfaces are non-slip *
Service counter is accessible and well-lit *
Aisles are wide enough for pram/wheelchair/walking frame access *
Door handles are an accessible height *
Door mats are secured and/or non-slip *
EFTPOS machine is accessible *
Accessible toilet is available *
Designated parking space/s for people with disability *
Accessible path of travel from parking space to premises *
Signage is visible for all facilities *
Fire alarms are visible and audible *

COMMUNICATION AND MARKETING

Communication and marketing are inclusive and accessible for people with disability *
Business can be contacted using a number of different ways *
Staff are familiar with how to contact the National Relay Service *
Signs are clear, easy to read and use high contrast colours *
Pen and paper is available for customers to use to communicate with staff where necessary *
Business can be contacted in multiple ways including phone, SMS, email and/or website *
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Thanks your responses have been sent to our Zero Barriers Team and they will be in touch soon.
How did you score? Each tick is one point. Tally up how many yes boxes you ticked to see how you scored.

0 – 5 (Yes) It looks like there are many areas where your business can improve in becoming more disability accessible and inclusive. Please visit the Accessibility Guide on this website to find out how you can make your business more inclusive. Alternatively, you can contact us at support@zerobarriers.net.au. Don’t be disheartened, we can help get you there.

6- 15 (Yes) You are well on your way to making your business disability accessible and inclusive. Please visit the Accessibility Guide on this website to find out how you can make your business more inclusive. Alternatively, you can contact us at support@zerobarriers.net.au. You are almost there and we can work with you to eliminate barriers that prevent customers with disability from accessing your business.

16- 30 (Yes) Great work! Your business is providing some great ways to make it accessible and inclusive of people with disability and may already qualify for the Zero Barriers logo sticker. Please continue using this form as a guide to the areas where you can still make improvements to become even more inclusive. You can also visit the Accessibility Guide on this website to find more resources, tips and suggestions to help you. We will be in touch about your next step shortly.

SEE OUR ACCESSIBILITY GUIDE HERE

To get in touch with us, email us at info@zerobarriers.net.au