Coles: Fairfield West368 Hamilton Rd, Fairfield West, NSW 2165 Phone: (02) 9616 5100

Coles Quiet Hour low sensory shopping experience | Coles

Tuesday 10:30-11:30am

Quiet Hour provides a low-sensory shopping experience by making changes in store, such as reducing noise and distractions. These changes are designed to help make a difference to customers who find it challenging to shop in a heightened-sensory environment.

During Quiet Hour, customers will notice the following changes in participating Coles supermarkets:

  • Store lighting will be reduced.
  • Coles Radio will be turned down.
  • Register and scanner volumes will be reduced to the lowest level.
  • No trolley collections.
  • Roll cages will be removed from the shop floor.
  • No PA announcements will be made except in the case of emergencies.
  • Additional team members will be available to support customers.