A business or service takes the Zero Barriers Self Assessment to determine how accessible and inclusive they are. This can be found under the Businesses & Services tab. They may request to speak to a Zero Barriers Officer, who can talk to them about how they can improve disability access to their business or service.

They use the Zero Barriers Accessibility Guide to implement changes to reduce barriers and increase access and inclusion for people with disability or in need of assistance.

They send through evidence of the changes they have implemented to become more inclusive and are awarded the Zero Barriers logo sticker to display in their shopfront as well as a digital logo to use on their promotional material and website.

They become a part of the Zero Barriers community! They will be included in the Zero Barriers Business Directory and will receive the Zero Barriers Newsletter. They also qualify for nomination for the annual Zero Barriers Business Excellence Awards.